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Privacy Policy

1. WHAT THIS PRIVACY POLICY COVERS

This Lotus Nano Privacy Policy ("Privacy Policy") describes how we ("Lotus Nano", "we","us") collect and use information pertaining to each of our visitors and registered users ("User", "you"), in connection with their access to and use of Lotus Nano’s websites, desktop or mobile applications, and related services (collectively, the "Services").

We are committed to protecting and respecting your privacy data. We will use the information we collect about you in accordance with the General Data Protection Regulation (GDPR).

By accessing or using any of our Services, you are accepting and consenting to the practices described in this policy.

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2. WHAT INFORMATION WE COLLECT

We may collect the following types of personal information: contact details (e.g. e-mail address or phone number), details regarding a browsing or usage session (IP address, Geo-location, User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring pages, time stamps, etc), information relating to any order you place on Services (your name, postal address, transaction number, and email address), and any other personal information that you choose to send to us.

We do not collect, access, or store credit card information. 

3. HOW WE USE PERSONAL INFORMATION

We collect personal information for the following purposes: to provide and operate the Services; to further develop, customise and improve our Services, based on Users’ common or personal preferences, experiences and difficulties; to provide our Users with ongoing customer assistance and technical support; to be able to contact Users with general or personalised service-related notices and promotional messages (if you do not wish to receive the promotional messages, you may notify us at any time or follow the "unsubscribe" instructions contained in the messages); to protect our and others’ interests, rights and property; to comply with any applicable laws and regulations.

4. WHERE WE STORE PERSONAL INFORMATION

Personal information that you submit through the Services may be stored, processed and transferred to countries other than where you live, for example, to our servers or our authorised service providers in the Federal Republic of Germany. By submitting your personal information to us, you consent to these transfers, storing and processing. We will take all reasonable efforts to ensure that your data is treated securely and in accordance with this policy. 

5. HOW TO REQUEST THE DELETION OF PERSONAL INFORMATION

To request deletion of any or all of your Personal Information that stored with us, please submit a request by email to info@lotus-nano.com. Please note that permanently deleting your account in Services erases all of your Personal Information from Services. After completing this process, you can no longer use any of Services, all your data will be removed permanently, and we will not be able to restore your account or retrieve your data in the future.

6. UPDATES TO THIS PRIVACY POLICY

We may update this policy from time to time by publishing a new version on our websites. We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your personal information.

7. HOW TO CONTACT US

If you have questions, complaints, reports about this Privacy Policy or security vulnerabilities please email us at info@lotus-nano.com

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