Terms of Service

Accessing or using Lotus Nano's advisory services, intelligence resources, or engaging in consultations constitutes acceptance of these Terms of Service. If you do not agree to these terms, you may not access or use our services.

These terms apply to all visitors, users, and clients engaging with our PFAS alternatives sourcing, compliance software advisory services, and intelligence resources. Engagement on behalf of an organisation binds that organisation to these terms.

Lotus Nano provides expert advisory services including PFAS alternatives identification and sourcing guidance, compliance software evaluation and recommendations, regulatory compliance strategy, and technical assessment of PFAS-free solutions.

Services are delivered through consultations, written assessments, vendor introductions, and strategic guidance tailored to your specific operational requirements. Intelligence resources and market insights are provided as supplementary educational materials.

Clients must provide accurate, complete information about their operations, technical requirements, and PFAS transition challenges. Withholding material information may compromise advisory quality and outcomes.

Clients are responsible for evaluating and implementing recommendations according to their own operational constraints, regulatory requirements, and business judgement. Independent verification of technical claims and vendor capabilities remains the client's responsibility.

Advisory services are billed according to engagement-specific terms agreed in writing prior to commencement. Unless otherwise specified, invoices are due within thirty (30) days of issue with payment accepted in USD, EUR, or GBP.

Late payments accrue interest at 1.5% per month (or the maximum rate permitted by law, whichever is lower). We reserve the right to suspend services for accounts more than thirty (30) days past due until payment is received.

Fees are generally non-refundable once work commences. If a client terminates an engagement before completion, fees for work performed to date remain due and payable. Expense reimbursements, if applicable, are specified in engagement agreements.

Our services constitute professional advisory opinions based on available information, industry knowledge, and technical assessment. Recommendations do not guarantee specific outcomes, regulatory approval, or commercial success.

We do not provide legal advice, regulatory compliance certification, or product performance warranties. Clients should engage appropriate legal, regulatory, and technical specialists for implementation decisions.

All intelligence resources, analysis frameworks, assessment methodologies, and written materials produced by Lotus Nano remain our intellectual property. Clients receive limited licence to use deliverables internally for their intended purpose.

Clients may not redistribute, republish, or commercially exploit our materials without written permission. Confidential client information and project-specific insights remain protected under separate confidentiality obligations.

We maintain strict confidentiality regarding client technical data, operational details, and strategic information shared during engagements. Information is used solely to deliver advisory services and improve our capabilities through anonymised learning.

Confidentiality obligations survive engagement termination. Exceptions include legally required disclosures and information already in the public domain through no breach of ours.

To the maximum extent permitted by applicable law, Lotus Nano's aggregate liability for any claims arising from advisory services is limited to the total fees paid by the client for the specific engagement giving rise to the claim during the twelve months preceding the claim.

We are not liable for indirect, consequential, incidental, or special damages including but not limited to lost profits, production delays, business interruption, or lost market opportunities, even if advised of their possibility.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, gross negligence, wilful misconduct, or any other liability that cannot be excluded or limited under applicable law.

Advisory services and intelligence resources are provided "as is" without warranties of any kind, express or implied. We make no guarantees regarding completeness, accuracy, or suitability for particular purposes.

Whilst we maintain high professional standards, we do not warrant that recommendations will achieve specific outcomes, meet all regulatory requirements, or eliminate all technical risks.

When connecting clients with suppliers, software vendors, or other service providers, we act solely as advisor and facilitator. We do not guarantee vendor performance, product quality, or commercial terms.

Clients enter independent commercial relationships with third parties. We are not party to these arrangements and bear no liability for vendor performance, product failures, or commercial disputes.

Either party may terminate engagements according to terms agreed in specific project scopes. Termination does not affect obligations accrued prior to termination date including payment obligations and confidentiality duties.

We reserve the right to terminate relationships immediately if clients provide false information, violate intellectual property rights, or engage in conduct harmful to our business or reputation.

Clients agree to indemnify and hold Lotus Nano harmless from third-party claims arising from: (a) client's misrepresentation of material facts during engagements; (b) client's unauthorised use or redistribution of our intellectual property; (c) client's relationships and commercial arrangements with third-party vendors we introduced; (d) client's violation of these terms or applicable laws.

Indemnification does not apply where claims result primarily from our negligence, breach of contract, or violation of applicable law. Indemnification includes reasonable legal fees and costs incurred defending against covered claims.

We will provide prompt notice of claims requiring indemnification and reasonable cooperation in defence. Indemnification obligations survive engagement termination.

These terms and any disputes arising from advisory services shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. For clients based in the European Union or United Kingdom, mandatory consumer protection laws of your jurisdiction may also apply where applicable.

Dispute Resolution: Parties agree to first attempt good-faith negotiation for thirty (30) days. If unresolved, disputes shall be settled as follows:

• For engagements under USD $25,000: Either party may pursue resolution in courts of competent jurisdiction in their respective location.
• For engagements exceeding USD $25,000: Disputes shall be resolved through binding arbitration conducted in English, with arbitration seated in Singapore under the Singapore International Arbitration Centre (SIAC) Rules. Each party bears its own costs unless the arbitrator determines otherwise.

Nothing in this section prevents either party from seeking interim or injunctive relief in courts of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.

We may modify these terms periodically to reflect service evolution, regulatory changes, or business requirements. Significant changes will be communicated to active clients with reasonable notice before taking effect.

Continued engagement following term modifications constitutes acceptance. Clients who do not accept modified terms should discontinue services and provide written notice of termination.

If any provision of these terms is found invalid or unenforceable, that provision shall be modified to achieve its intent to the maximum extent possible, or severed if modification is not possible. Remaining provisions continue in full force.

These terms, together with specific engagement agreements and our Privacy Policy, constitute the entire agreement between parties regarding advisory services. They supersede all prior communications, proposals, or agreements whether written or oral.